1. General Information
These Terms and Conditions govern the use of services provided by Camara Lopes Clinica, located at R. Nunes Machado, 472 – Térreo Loja 02, Rebouças, Curitiba-PR CEP 80250-000, phone +55-41-99868-5757, email contato@camaralopesclinica.com, website https://camaralopesclinica.com/ (referred to as “Clinic,” “we,” “us,” or “our”).
By scheduling an appointment, using our services, or accessing our website, you agree to be bound by these Terms and Conditions.
2. Services Provided
2.1 Medical Services
We specialize in:
- Hair transplant procedures (FUT and FUE techniques)
- High-density giga sessions
- Hair transplants without shaving the recipient area
- Eyebrow and beard transplants
- Female hairline restoration
- Corrective surgeries for failed or unnatural transplants
- Trichological consultations and treatments
2.2 Medical Team
All procedures are performed exclusively by:
- Dr. Sergio Camara Lopes – Plastic Surgeon, specialist in craniofacial and aesthetic surgery
- Dr. Alessandra Bernardi Camara Lopes – Dermatologist, trichology and laser therapy expert
3. Appointments and Consultations
3.1 Scheduling
- Appointments must be scheduled in advance
- Confirmation is required 24 hours before the appointment
- Cancellations must be made at least 24 hours in advance
- No-shows may be subject to charges
3.2 Consultation Process
- Initial consultation includes medical evaluation and treatment planning
- Detailed explanation of procedures, risks, and expected outcomes
- Informed consent must be signed before any procedure
- Second opinion consultations are available upon request
4. Treatment and Procedures
4.1 Pre-Operative Requirements
- Complete medical history and physical examination
- Laboratory tests as required
- Adherence to pre-operative instructions
- Discontinuation of certain medications as advised
4.2 Procedure Day
- Arrival on time as scheduled
- Compliance with clinic protocols
- Accompaniment by a responsible adult is recommended
- Post-operative care instructions will be provided
4.3 Post-Operative Care
- Follow-up appointments are mandatory
- Adherence to post-operative instructions
- Immediate contact for any complications
- Return visits for progress evaluation
5. Payment Terms
5.1 Payment Methods
- Cash payments
- Bank transfers
- Credit/debit cards
- Financing options (when available)
5.2 Payment Schedule
- Consultation fees are due at the time of service
- Procedure payments as agreed in the treatment plan
- Additional treatments or medications are charged separately
- Refund policies apply according to Consumer Protection Code
6. Patient Responsibilities
6.1 Information Disclosure
- Provide accurate and complete medical history
- Disclose all medications and supplements
- Inform about allergies and previous reactions
- Update contact information promptly
6.2 Compliance
- Follow all pre and post-operative instructions
- Attend all scheduled appointments
- Take prescribed medications as directed
- Report any unusual symptoms immediately
7. Risks and Limitations
7.1 Medical Risks
- Hair transplant procedures carry inherent risks
- Results may vary between individuals
- Multiple sessions may be required
- Complications, though rare, may occur
- No guarantee of specific outcomes
7.2 Realistic Expectations
- Results depend on individual factors
- Healing process varies by patient
- Final results may take 12-18 months
- Additional treatments may be necessary
8. Informed Consent
8.1 Consent Process
- Detailed explanation of procedures
- Discussion of risks and benefits
- Alternative treatment options
- Right to refuse or discontinue treatment
8.2 Documentation
- Written consent required for all procedures
- Photographic consent for documentation
- Permission for before/after photos
- Marketing use consent (optional)
9. Confidentiality and Privacy
9.1 Medical Confidentiality
- All medical information is strictly confidential
- Disclosure only with patient consent or legal requirement
- Secure storage of medical records
- Staff bound by confidentiality agreements
9.2 Photography and Documentation
- Medical photography for documentation purposes
- Patient consent required for any use
- Marketing materials with explicit permission
- Right to withdraw consent at any time
10. Warranties and Disclaimers
10.1 Medical Outcomes
- No guarantee of specific results
- Individual variation in healing and outcomes
- Best effort standard of care
- Compliance with medical standards
10.2 Limitation of Liability
- Liability limited to direct damages
- No liability for indirect or consequential damages
- Insurance coverage for professional liability
- Maximum liability as per Brazilian law
11. Cancellation and Refund Policy
11.1 Cancellation Rights
- Right to cancel within cooling-off period
- Cancellation fees may apply
- Refunds according to Consumer Protection Code
- Medical contraindications for cancellation
11.2 Refund Process
- Written request required
- Processing time up to 30 days
- Partial refunds for partial services
- No refunds for completed procedures
12. Website Terms
12.1 Website Use
- Information for general guidance only
- Not a substitute for medical consultation
- Accuracy of information not guaranteed
- Regular updates and maintenance
12.2 Intellectual Property
- All content is proprietary
- No reproduction without permission
- Trademarks and copyrights protected
- Patient testimonials with consent
13. Dispute Resolution
13.1 Initial Resolution
- Direct communication encouraged
- Complaint procedure available
- Mediation through medical councils
- Good faith negotiation
13.2 Legal Proceedings
- Brazilian law governs all disputes
- Jurisdiction in clinic location
- Consumer Protection Code applies
- Medical Ethics Code compliance
14. Force Majeure
14.1 Unforeseen Circumstances
- Natural disasters
- Government regulations
- Public health emergencies
- Equipment failure
14.2 Clinic Response
- Rescheduling of appointments
- Communication with patients
- Alternative arrangements
- No liability for force majeure events
15. Modifications
15.1 Terms Changes
- Right to modify terms with notice
- Significant changes communicated directly
- Continued use implies acceptance
- Right to terminate services if disagreeing
16. Regulatory Compliance
16.1 Medical Regulations
- Federal Council of Medicine (CFM)
- State medical board requirements
- Health surveillance regulations
- Professional liability insurance
16.2 Legal Compliance
- Consumer Protection Code
- General Data Protection Law (LGPD)
- Civil Code obligations
- Criminal Code provisions
17. Emergency Procedures
17.1 Medical Emergencies
- 24/7 emergency contact available
- Partnership with emergency services
- Immediate care protocols
- Hospital referral when necessary
17.2 After-Hours Contact
- Emergency phone line: +55-41-99868-5757
- Serious complications protocol
- Follow-up care arrangements
- Documentation requirements
18. Quality Assurance
18.1 Standards
- Continuous medical education
- Equipment maintenance
- Infection control protocols
- Patient safety measures
18.2 Feedback
- Patient satisfaction surveys
- Complaint resolution process
- Continuous improvement
- Professional development
19. Severability
If any provision of these Terms and Conditions is deemed invalid or unenforceable, the remaining provisions shall continue in full force and effect.
20. Contact Information
For questions about these Terms and Conditions:
Camara Lopes Clinica
Email: contato@camaralopesclinica.com
Phone: +55-41-99868-5757
Website: https://camaralopesclinica.com/
Agreement Statement:
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.