Privacy Policy – Camara Lopes Clinica

1. General Information

Camara Lopes Clinica, located at R. Nunes Machado, 472 – Térreo Loja 02, Rebouças, Curitiba-PR CEP 80250-000, phone +55-41-99868-5757, email contato@camaralopesclinica.com, is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Brazilian General Data Protection Law (LGPD – Law No. 13,709/2018).

2. Information We Collect

2.1 Personal Data Collected

  • Identification Data: Full name, CPF, ID number, date of birth, nationality
  • Contact Information: Home address, phone number, email
  • Health Data: Medical history, health conditions, medications in use, allergies, information about previous hair treatments
  • Photographic Data: Photographs of scalp, beard, eyebrows (before, during, and after procedures)
  • Financial Data: Payment information, chosen payment method
  • Navigation Data: Information about your website usage, cookies, IP address

2.2 Purposes of Processing

We process your personal data for:

  • Providing specialized medical services in hair transplantation
  • Scheduling consultations and procedures
  • Pre and post-operative follow-up
  • Communication about treatments and results
  • Compliance with legal and regulatory obligations
  • Improvement of service quality
  • Direct marketing (with consent)

3. Legal Basis for Processing

The processing of your personal data is based on:

  • Consent for specific purposes
  • Contract execution for medical service provision
  • Legal obligation compliance (Federal Council of Medicine, Federal Revenue)
  • Protection of life and physical integrity of the data subject
  • Legitimate interest for service improvement

4. Data Sharing

4.1 Authorized Sharing

We may share your data with:

  • Partner laboratories and clinics for complementary exams
  • Health insurance plans (when applicable)
  • Health authorities and regulatory bodies
  • Service providers (management systems, accounting)
  • Consulting healthcare professionals (with authorization)

4.2 International Transfer

We do not perform international transfers of personal data. If necessary, we will obtain your specific consent and ensure adequate protection levels.

5. Storage and Security

5.1 Security Measures

We implement technical and organizational measures to protect your data:

  • Encryption of sensitive data
  • Restricted access control
  • Regular and secure backups
  • System monitoring
  • Staff training on data protection

5.2 Retention Period

  • Medical records: 20 years after last consultation (CFM)
  • Financial data: 5 years (tax legislation)
  • Marketing data: Until consent revocation
  • Navigation data: 12 months

6. Cookies and Similar Technologies

Our website uses cookies to:

  • Improve browsing experience
  • Analyze website performance
  • Personalize content
  • Essential functionalities

You can manage your cookie preferences through your browser settings.

7. Your Rights

According to LGPD, you have the following rights:

  • Confirmation of data processing existence
  • Access to your personal data
  • Correction of incomplete, inaccurate, or outdated data
  • Anonymization, blocking, or deletion of unnecessary data
  • Data portability to another provider
  • Deletion of data processed with consent
  • Consent revocation at any time
  • Opposition to processing in certain circumstances

8. How to Exercise Your Rights

To exercise your rights, contact us:

  • Email: contato@camaralopesclinica.com
  • Phone: +55-41-99868-5757
  • In person: At our clinic during business hours

We will respond to your request within 15 business days.

9. Minors

Processing data of minors requires specific consent from parents or legal guardians. Procedures on minors are performed only with medical indication and express authorization.

10. Security Incidents

In case of security incidents that may pose risks to your data, we will notify:

  • The National Data Protection Authority (ANPD) within 72 hours
  • You, if the incident may cause high risk

11. Controller and Data Protection Officer

Controller: Camara Lopes Clinica

DPO Contact: contato@camaralopesclinica.com

12. Policy Changes

This Privacy Policy may be updated periodically. Significant changes will be communicated via email or through notice on our website.

13. Applicable Legislation

This Policy is governed by Brazilian legislation, especially:

  • General Data Protection Law (LGPD – Law No. 13,709/2018)
  • Brazilian Internet Framework (Law No. 12,965/2014)
  • Consumer Protection Code (Law No. 8,078/1990)
  • Medical Ethics Code (CFM Resolution No. 2,217/2018)

14. Jurisdiction

The jurisdiction of the district where the clinic is located is elected to resolve any disputes related to this Privacy Policy.

15. Contact

For questions, suggestions, or complaints about this Privacy Policy:

Camara Lopes Clinica
Email: contato@camaralopesclinica.com
Phone: +55-41-99868-5757
Website: https://camaralopesclinica.com/

Consent Statement:

By using our services, you declare that you have read, understood, and agreed to the terms of this Privacy Policy.